Repairs: checking devices in and handing them back

Open POS → Repairs and click Check in a device.

1. Enter the customer name and phone, the device and its IMEI if it has one, the problem, and anything you received with it.
2. Enter the Estimate, a Deposit if the customer paid part up front, and the Warranty in days.
3. Click Check in and print label. A label with the ticket number (like R-1001) prints so you can stick it on the device. It has a QR code the customer can scan with their phone camera to check on the repair.

During the repair

• Move it along: Checking, Waiting for part, Repairing or Ready for pickup.
• Add part takes it out of stock at its cost. You can remove it again (it goes back to stock) if it was added by mistake.
• Enter the Labor. The bill is parts + labor − deposit.
• Customer link or the WhatsApp button sends the customer a page to follow their repair, without the passcode or their phone number.

Handing back or canceling

• Hand back collects what's left and turns the ticket into a POS sale with the parts and labor, so it shows in sales, reports and analytics.
• Cancel ticket puts the parts back in stock and refunds the deposit.
• Search by IMEI to see earlier repairs for a device and when its warranty ends.