Refund policy
Last updated: October 20, 2026
This policy explains when you can get a refund for an Apexfy subscription and how to ask for one. It is part of our Terms of Service.
1. Try before you pay
Every new store gets a full 14-day free trial with no payment card, so you can make sure Apexfy fits before paying anything.
2. Monthly plan
- The subscription is charged in advance for each month (or for the period you choose: 3, 6 or 12 months).
- You can stop renewal at any time from your dashboard; your store keeps working until the end of the paid period.
- Periods that have already started and partial months are not refunded, except in the cases listed in section 4.
3. Lifetime plan
- You can ask for a full refund of the Lifetime plan within 14 days of purchase, as long as your store has not received real customer orders during that time.
- After 14 days the Lifetime plan is not refundable, except in the cases listed in section 4.
4. Refunds on any plan
- Duplicate charge: you were charged more than once for the same invoice.
- Charge after cancellation: a renewal went through after you had stopped it in time.
- Technical fault on our side: you paid but your subscription wasn't activated, or your store couldn't run because of a fault on our side that we didn't fix within 72 hours of your report.
5. How to request a refund
- Email [email protected] from the address on your account, with your store link, the invoice number and the reason.
- We reply within two business days.
- Approved refunds go back to the original payment method within 5–10 business days, depending on your bank or payment provider.
6. What this policy doesn't cover
- Your store's sales to your customers: each merchant is responsible for their own store's returns and exchanges policy.
- Fees charged by payment gateways you connect to your store: these follow those gateways' terms.
7. Contact
Apex — 7 Mohamed Ibn Taher St, Miami, Alexandria, Egypt · Phone: +20 10 4170 0120 · Email: [email protected]