Edit an order after it's placed

When can I edit an order?

The Edit order button shows up when the order is:

• New or Confirmed,
• not shipped yet,
• and not waiting for an online payment or refunded.

Editing an order that was paid online

You can edit an order even if the customer paid by card. We keep the amount Paid online and compare it with the new total:

• The total went up: you'll see a Balance due, which is added to the amount collected on delivery. If your store doesn't take cash on delivery, collect the balance from the customer before you ship.
• The total went down: you'll see a Refund owed. Refund that amount through the payment provider the customer paid with.

The amount paid and the balance or refund show in the order summary and in its history.

Steps

1. Open the order and click Edit order at the top.

   

2. Change a Quantity with − and +, or remove an item with the trash icon.

   

3. To add an item, type its name under Add a product and pick it (then its size or color, if it has one).
4. Change Shipping or Discount if you need to, and add a Reason (optional; it shows in the order's history).
5. Check the new total at the bottom, then click Save changes.

What happens when you save

• Items that were already on the order keep their original price; new items are added at today's price.
• Stock updates automatically: removed quantities go back, added ones come out.
• The total and the amount to collect on delivery are recalculated. If part of it was paid with a gift card, that stays applied, and if the new total drops below the card amount, the difference goes back on the card.
• "Order edited" shows in the order's history, with your reason if you added one.